As a contractor, you may take a lot of pride in your work and your projects. In your mind, you are the best in the area. However, have you stopped and thought about how great your company is when compared to the construction company Boston MA competition? You need the following qualities if your company is really going to stand out from the rest of the field.
Have an Exciting Vision
You need to dream and dream big if you want your company to grow. Have a vision that lets your employees and clients see the specific results you intend for the company to have. It could be that you want to offer the lowest prices or simply be the biggest company in the area. Whatever it is, don’t be afraid to chase the dream.
Target Your Goals
Once your vision is established, write down a way to target and achieve your goals. Include things you can track to help evaluate your progress. You always want your goals to have measurable results. Look at things like customer referrals, on-time completion rates, and warranty calls. Your priorities should be the first areas of focus.
Keep Track of the Numbers
If you want to be the best in the business, you have to keep control of your finances. Know your income and your expenses. Stay on top of these numbers each week. Pass your savings onto your customers, developing a solid base with quality work as your resume. Follow lean processes and reduce waste. Work efficiently and reduce excess labor costs. The closer you watch your numbers, the sooner you will see big profits.
The way you run your business is just as important as how you treat the customer and handle the work requests. Exceptional customer service should extend beyond just the craftsmanship of your work. Your entire operations should be driven to please the customer, whether it be organization, pricing, or project completion timelines.